Shipping Policy
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail.
This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Delivery Carriers We Work With
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at workoutcareteam@myworkoutequipment.com. Also, please see how current events are affecting delivery schedules by reading our In the Age of Covid-19 and Other Events page.
IMPORTANT: you usually must be present to sign for your order when it arrives. Most of our products are usually shipped with "Signature Required" to make sure they arrive safely. After you receive your tracking information, you can know exactly when your order is going to arrive so you can make proper arrangements.
How Much Does Shipping Cost?
Shipping is FREE on all of our products! No minimums required.
How Long Does It Take To Ship My Order?
As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 1-3 business days.
How Long Would It Take To Receive My Order?
After your order is shipped, it will take between 3-15 business days for you to receive your items depending on your location.
How Do I Track My Shipment?
As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.
Which Courier Will Deliver My Order?
We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, USPS as well as as other premium couriers.
Do You Ship Internationally?
At this moment, we only ship to the lower 48 states within the U.S. We are unable to ship to Alaska, Hawaii, Puerto Rico, or Guam as well as to FPO, APO or Post Office Boxes.
Should I Be Present To Receive My Order?
Most of our products are shipped with "Signature Required". This is to ensure your product gets to you safely. You can make arrangements accordingly based on the date of your expected delivery tracking information.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to customerreturns@myworkoutequipment.com and we will process an insurance claim on your behalf.